Welcome to the Heat Pumps London website. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or engaging our services.

1. About Us

Heat Pumps London is a UK-based company specialising in the supply and installation of air source heat pump systems for residential and commercial properties in London.

2. Services

We offer:

• Free property surveys

• Heat pump consultations

• Installation of air-to-air and air-to-water systems

• Post-installation support and warranties

All services are subject to availability and may vary based on property suitability and regulatory requirements.

3. Pricing and Payments

All pricing shown on our website is in GBP (£) and may be subject to change without notice. Our heat pump installations start from £3,500 and benefit from VAT exemptions under current UK renewable energy regulations.
We require a deposit before installation begins, with the remaining balance payable upon completion unless otherwise agreed. Full payment terms will be provided in your quotation.

4. Government Grants

Heat Pumps London supports clients applying for UK Government grants (such as the Boiler Upgrade Scheme). However, eligibility is determined by government guidelines and is not guaranteed. We will assist where possible, but final approval lies with the relevant scheme administrators.

5. Warranties and Guarantees

We offer manufacturer-backed warranties of up to 7 years, depending on the system installed. Full warranty details, including terms, exclusions, and maintenance requirements, will be provided upon installation.

6. Installation & Access

Clients must ensure that the property is accessible at the agreed time and that all permissions (e.g., landlord or planning consent) are in place before installation begins. Any delay or additional cost resulting from access issues may be charged.

7. Cancellations & Refunds

Cancellations made more than 7 days before the agreed installation date may be eligible for a refund of the deposit. Cancellations made within 7 days of the installation may incur charges to cover administrative or preparatory work already undertaken.

8. Website Use

The content of this website is for general information only. We strive to keep all information up-to-date and accurate but do not guarantee completeness or suitability for your particular situation.

9. Intellectual Property

All website content, including logos, images, and text, is the property of Heat Pumps London and may not be copied, reproduced, or used without written permission.

10. Liability

While we aim for the highest standards, Heat Pumps London is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services, including system performance beyond our control (e.g., energy provider issues or user error).

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For any queries about these Terms & Conditions or our services, please contact us at:

Email: contact@lwpipesolutionsltd.com
Phone: 0798 522 2034
Address: 4 Crossbrook Road, SE3 8LN, London