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Privacy Policy

Last updated 27/06/25

At Heat Pumps London, part of LW Pipe Solutions Ltd, we are committed to protecting your privacy and handling your personal data transparently and securely.

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1. Who We Are

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Heat Pumps London is a trading name of LW Pipe Solutions Ltd. Our contact details are:

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2. Information We Collect

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We may collect the following information when you use our services or website:

  • Name and contact details (email, phone number, address)

  • Property details for surveys and installations

  • Technical and usage data from our website (e.g. via cookies)

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3. How We Use Your Information

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We use your data to:

  • Provide quotations and carry out installations

  • Respond to enquiries and customer service requests

  • Process payments and support grant applications

  • Improve our services and website performance

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We will never sell your data.

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4. Legal Basis for Processing

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We process your data based on:

  • Your consent

  • The performance of a contract

  • Legal obligations

  • Legitimate interests (e.g. to improve services)

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5. Data Sharing

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We may share your data with:

  • Installers and subcontractors

  • Government grant bodies (with your permission)

  • Service providers (e.g. email, website hosting)
    All data is shared securely and only when necessary.

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6. Your Rights

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You have the right to:

  • Access the personal data we hold

  • Correct inaccurate information

  • Request deletion of your data (where legally permissible)

  • Object to certain uses of your data

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To exercise these rights, contact us at contact@lwpipesolutionsltd.com.

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7. Cookies

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Our website uses cookies to enhance user experience and track site usage. You can adjust cookie settings in your browser at any time.

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8. Data Retention

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We retain your data only as long as necessary to fulfil the purposes above or to comply with legal requirements.

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9. Security

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We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

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10. Contact

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For any privacy-related queries, please contact us at:
Email: contact@lwpipesolutionsltd.com
Phone: 0798 522 2034

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If you're not satisfied, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).

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