Accessibility Statement

Heat Pumps London is fully committed to ensuring that our website is accessible to all users, regardless of ability, technology, or circumstance. We strive to make our website as inclusive as possible, so that everyone—whether using a screen reader, keyboard-only navigation, or other assistive technologies—can access the information and services they need.

​

Our Commitment to Accessibility

Our goal is to ensure that our website meets or exceeds the standards set out in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These internationally recognised guidelines provide a framework for making digital content more usable and accessible for everyone, including people with visual, auditory, cognitive, or motor impairments.

​

Accessibility is not a one-off task—it is a continual commitment. We regularly review our website’s design, content, and technical features to identify and fix any accessibility issues that may arise as the site evolves.

​

Features That Support Accessibility

To support accessibility, we aim to include:

​

• Clear, consistent navigation across all pages

• Proper use of semantic HTML and heading structures

• Text alternatives (alt text) for all non-text content, including images

• Sufficient contrast between text and background colours

• Resizable text and responsive layout for different screen sizes

• Forms that are clearly labelled and easy to complete

• Compatibility with screen readers and keyboard-only navigation

• Descriptive link text to clarify where each link leads

​

These features are intended to make our website accessible to users with a wide range of needs and preferences.

​

Continuous Improvement and Testing

We are actively working to improve our digital accessibility and welcome feedback from users. We conduct regular internal reviews and use tools such as accessibility checkers and screen readers to identify areas for improvement.

​

Where third-party content or plugins are used on our site, we make every effort to choose accessible options or provide alternative access methods if needed.

​

How to Get Help

We understand that technology is not perfect, and accessibility can vary depending on the tools or browsers used. If you encounter any difficulty accessing information on our website, or if you would like information in a different format (such as large print, braille, or audio), please get in touch.

​

You can contact us via:

Email: contact@lwpipesolutionsltd.com

Phone: 0798 522 2034

Address: 4 Crossbrook Road, SE3 8LN, London

​

We aim to respond to accessibility requests within 2 working days and will do our best to assist you promptly and effectively.

​

Feedback and Future Goals

We welcome your suggestions and comments on how we can make our website and services more accessible. Your feedback helps us prioritise future improvements and ensures that we continue to meet the needs of our diverse audience.